Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 55 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including customer support, product repair scheduling, and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
COMMITMENT TO CARE
What is customer focus? It's making a commitment to care for customers on each and every call. The customers will hear it. The results will show it. You'll feel great about it!